Returns policy

1. Your right of withdrawal

You have a right of withdrawal of 14 calendar days from the date of receipt of your entire order.

All products may be subject to withdrawal, except for example products which have undergone personalization on your request.

Returned products must be intact and complete and must not have been worn, used or damaged. We reserve the right to retain a partial amount or the entire purchase price in the event of soiling or damage to the returned goods.

2. Effects of withdrawal

When the conditions and deadlines for return are met, horizons boutique undertakes to reimburse you for all amounts paid upon receipt of the products in its warehouses. The original delivery charges will be refunded if the entire order is returned to us.

The reimbursement will be made via the payment method used for the order.

Please attach to your shipment:

  • a copy of the delivery slip or invoice
  • a reason for return, which you can also indicate by email to info@horizonsboutique.ch

Return costs are your responsibility. Free postage returns cannot be accepted.

3. Exchange

It is sometimes possible to request an exchange, within 14 days of receipt of the order. Do not hesitate to contact us on this subject at info@horizonsboutique.ch.

The return shipping costs are yours to bear.

Returns should be sent to the following address:

horizons – boutique & traveller SARL
Zollweidenstrasse 11
4142 Münchenstein